Urban Helmets USA does not charge restocking fees for return orders that meet our two strike policy. If your return doesn't meet two of the valid return order requirements it will be subject to restocking fees and will not receive a full refund. Restocking fees are percentage based since all orders are unique in value and size.
All order that meet the following requirements will not be charged stocking fees.
Valid return orders:
- Are returned within 30-Days of receipt
- Have not been used, worn, or washed
- Still has tags, barcodes & packaging attached
Restocking fees for invalid returns:
- Tags Removed = 10% Restocking Fee
- Missing Box/ Packaging = 15% Restocking Fee
- Missing Barcode = 15% Restocking Fee
- Missing Replacement Cheek Pads = 15% Restocking Fee
- 30 After receipt = 5% Restocking Fee
- Product is worn / used = 25% Restocking fee
Urban Helmets has the right to deny any returns that meet all order that meet all six invalid returns criterias. Please reach out with and questions to firstname.lastname@example.org