Returns

The helmet doesn’t fit quite right? Changed your mind about the blue helmet and want a black one instead? No problem!

We accept returns on products within 30 days after the delivery of the order. To get a full refund on a returned product, all we ask is that the product must be unused, in the same condition you received it and include the original box and/or packaging with all tags included.Note: Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

We’ll provide a prepaid shipping label for a fee of $7.99 (deducted from your total refund) for orders being returned from the 48 contiguous US states. We do not charge any restocking fees.

Refunds will be provided within 3 business days once the product arrives and has been assessed.

If you are located outside of the contiguous US (Alaska, Hawaii, International, etc.) and would like to return an order, please send the return to: Urban Helmets, 6617-B Fleetwood Drive, Raleigh, North Carolina 27612.

Any items shipped COD or having additional brokerage fees that are charged to Urban Helmets upon delivery cannot be accepted.